Return & Refund Policy

Applicable to orders in Lebanon

We accept return requests for defective, damaged, or incorrect products for free, without limiting any rights provided by applicable Lebanese law.

Return Eligibility

Products must be returned with proof of purchase and, where reasonably possible, their original packaging and accessories.

We do not accept change-of-mind returns

How to Request a Return

Contact us at m_cherkaui@hotmail.com with your order number, a description of the issue, and photographs where available.

Please contact us before returning any product.

Return address: Mar Elias, Beirut, Lebanon.

Return Shipping

For approved returns involving defective, damaged, or incorrect products, we will provide return instructions and arrange applicable return shipping in accordance with Lebanese law.

Refunds

After receiving and inspecting the returned product, we will notify you whether your refund is approved.

Approved refunds will normally be processed within 10 business days, using the original payment method where possible.

For assistance, contact m_cherkaui@hotmail.com.

Consumer Rights

This policy does not exclude or restrict mandatory consumer protection rights under Lebanese law.